Careers

Technical Support Specialist

Role: Technical Support Specialist

Location: Lake Forest, CA 92630

Pay: $25.00 – $30.00 per hour

Apply by Email: careers@bitoneits.com

This interview process will be rigid and will include testing knowledge of real-world IT issues, customer service skill and technical understandings.

The Technical Support Specialist will be part of a small team at our MSP supporting end-users with day-to-day technical support requests including software, hardware, and network issues providing solutions to ensure technology systems are working correctly and efficiently.

Company/Role:
  • We are a small and growing Managed Service Provider (MSP)
  • This is an on-site position based in Lake Forest, CA
  • The schedule is Monday–Friday, 8:00 AM–5:00 PM, with possible OT, and occasional work-from-home Fridays after 90 days.
  • Candidates must reside within 30 miles of Lake Forest, CA to be considered
  • Compensation will be based on skills and experience and will fall within the posted salary range only
  • A min of two (2) years of hands-on IT helpdesk experience is required for this role
  • Resumes longer than two (2) pages will not be considered
  • Opportunity for growth
Must Have:
  • A strong sense of urgency
  • Ability to learn quickly, retain and apply learned knowledge
  • Professionalism, integrity, and reliability
  • Strong verbal, written, interpersonal and organizational skills
  • Ability to multitask, maintain focus, keep attention to detail in a fast pace, high-demand environments.
  • Ability to lift up to 50 lbs. and be able to access tight spaces (under desks, in server closets, etc.)
The Ideal Candidate:
  • Speech is clear and is easy to understand
  • Strong multitasking ability, including handling multiple calls, tickets, and projects simultaneously
  • Quick and focused with a sense of urgency
  • Customer service skills, with the ability to communicate politely, professionally, and confidently with end users
  • Eager to learn and grow within the IT field and develop long-term with the company
  • Genuinely passionate about IT and problem solving, with a strong work ethic and commitment to building technical skills
  • Is a self-starter & multi-tasker
  • Has proven ability to stay productive in a self-directed environment
  • High-energy personality
  • Has a strong desire to learn and grow professionally
Responsibilities:
  • Respond to technical support requests by phone, email, and through the ticketing system
  • Identify, research, and resolve technical problems for PCs, Macs, mobile devices, desktop applications, connectivity and security threats
  • Support Microsoft Windows and Mac operating systems, including Microsoft applications Outlook, Teams, OneDrive, Office 365
  • Maintain documentation of client information, procedures, and support requests
  • Manage and pickup tickets in a timely manner with follow-up to ensure request completion and customer satisfaction
  • Administration of Office 365 and Google Workspace
  • Manage and maintain endpoint with RMM solution, including automation
  • Working knowledge of:
    • Windows Server operating systems, roles & features
    • Windows and Mac operating systems – all recent versions
    • Active Directory, Group Policy, DNS, DHCP
    • Backup solutions & Technologies
    • TCP/IP, LAN/WAN technologies
    • Microsoft Azure, Intune, Exchange Online, SharePoint
    • Voice over IP solutions
    • Networking – VPN, routing, switching, and wireless technologies
    • Desktop / laptop hardware and repair
    • Participate in administrative tasks and special projects as needed
    • Managing asset lifecycle processes, including hardware shipping, receiving, and inventory tracking
    • Setup, repair, and deploy new hardware and software solutions, remotely and on-site
    • Travel to client sites when necessary for hardware maintenance or troubleshooting
    • Provide clients with excellent customer care, and service with a smile

Education: High School required. Bachelor’s degree preferred.

Experience: 2+ years working in client-facing in-person and remote support role.

Job Type: Full-time

Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
Experience:
  • Technical Support: 2 years (Required)
  • Customer Service: 2 years (Required)
License/Certification:
  • Driver’s License (Required)
  • CompTIA A+ (Preferred)

Ability to Commute: Lake Forest, CA 92630 (Required)

Willingness to travel: 25% (Required)

Work Location: In person